Terms and Conditions

If you wish to cancel your order at any time before delivery a full refund will be issued.  Please refer to our returns policy below for returning products once delivered.

We want you to be happy with the goods and services that you receive from our us. We will refund goods purchased from our site, as long as the following requirements are met:

You have 14 days, from the receipt of goods, in which you can return your order.

• The firewood must be stored dry, not outside during this time.
• We can collect, but the firewood must be bagged in the origional bag.
• The firewood must be moved to an accessible location, so it can be craned back onto our vehicle.
• The firewood must be covered and kept dry.

Refunds will be made to you within 14 days of receipt of the returned goods, as long as you have followed all of the procedures and timeframes above and below.

Refunds will be made to your credit or debit card only, via Paypal, our online payment facility. Please note, this may mean your payment is refunded into your own Paypal account, depending on your own Paypal settings.

It is essential to initially notify us by emailing enquiries@thorparchfirewood.co.uk or calling us on 01937 843736 if you wish to cancel, return or refund your order.

We are not responsible in any way whatsoever for any loss or damages you may suffer in relation to the information set out above, our returns or refunds policies or in relation to any goods or services you purchase or return.